Ordering was easy. I was kept informed by email where my order was. The product was wonderful and the paper is was on was so much more then I expected, very thick Everyone I told was excited and wanted more information. I gave the gift to my daughter for Christmas and we are getting it framed. This is a keepsake for her. She is also going to be ordering more pieces from you in the future. Thanks for a "one of a kind" gift. Happy New Year and all the best!